Manager in Training

Manager in Training supports the retail store in most facets of retail operations, including assisting customers through effective salesmanship skills. Other duties include: ringing up sales in the register, water analysis, mechanical repairs, unloading trucks, stocking shelves, carrying merchandise to customers’ cars, and cleaning the store. Must have a positive, upbeat attitude, must be motivated to sell, and be excellent at wanting to please people.

Qualifications:

• Applicants must possess a High School Diploma (or equivalent) or currently be enrolled in High School
• Must also be able to provide exceptional customer service support
• Ability to lift 50 lbs
• Prior sales experience

JOB DESCRIPTION:

Meet the needs of customers

• Greet customers warmly upon their arrival in the store
• Recommend improvements for greater efficiency and effectiveness
• Service customers properly on the telephone
• Provide the customers with accurate information and solutions on the use and application of products sold
• Able to get leads and follow‐up appropriately
• Ensure timely collection of service fees
• Be knowledgeable of all products, current sales promotions, and ad campaigns
• Utilize good judgment to satisfy the needs of the customers
• Conduct routine water analysis for customers and use other related software to assure proper application of pool/spa chemicals by the customer
• follow-up with customers with any communication necessary to ensure customer satisfaction
• Accurate processing of POS transactions to insure accurate inventory and cash drawers daily
• Pick orders for customers and process per established procedures
• Carry customer products to their vehicles
• Bill service clients, check for accurate chemical and contract billing and compliance on service forms
• Address customer problems
• Bid repair jobs and sell equipment
• Answer phones and set appointments
• Any other administrative assignments as directed

Inventory Management

• Place orders for the store and service department
• Receive orders and ensure accurate inventory
• Inventory store at the end of every month and create list of any discrepancies
• Make recommendations for reorders and assess good selling v. slow selling products

Store Stocking, Marketing , and Displays

• Responsible for overall “look” of the store
• Assure store is visibly appealing from all directions
• Change out product based on seasons

Maintain a safe, clean work environment

• Housekeeping of store daily (clean, dust, vacuum, break down boxes and take out trash)
• Restocking of product in the store (following safe product handling and storage practices)
• Communicate timely to owners/managers any area of need, dispute or idea for improving the operation of the service department

RESPONSIBILITIES:

• Putting together purchase orders
• Stellar Customer Service Skills
• Looking up parts
• Answering phone calls
• Setting appointments
• Knowledge/background in pool industry
• Experience in retail

Job Types: Full-time, Commission

Salary: $8.00 to $12.00 /hour

Required experience:

Management: 2 years

Required education: Associate
Required license or certification: Driver