Manager in Training supports the retail store in most facets of retail operations, including assisting customers through effective salesmanship skills. Other duties include: ringing up sales in the register, water analysis, mechanical repairs, unloading trucks, stocking shelves, carrying merchandise to customers’ cars, and cleaning the store. Must have a positive, upbeat attitude, must be motivated to sell, and be excellent at wanting to please people.
Qualifications:
- Applicants must possess a High School Diploma (or equivalent) or currently be enrolled in High School
- Must also be able to provide exceptional customer service support
- Ability to lift 50 lbs
- Prior sales experience
JOB DESCRIPTION:
Meet the needs of customers
- Greet customers warmly upon their arrival in the store
- Recommend improvements for greater efficiency and effectiveness
- Service customers properly on the telephone
- Provide the customers with accurate information and solutions on the use and application of products sold
- Able to get leads and follow‐up appropriately
- Ensure timely collection of service fees
- Be knowledgeable of all products, current sales promotions, and ad campaigns
- Utilize good judgment to satisfy the needs of the customers
- Conduct routine water analysis for customers and use other related software to assure proper application of pool/spa chemicals by the customer
- follow-up with customers with any communication necessary to ensure customer satisfaction
- Accurate processing of POS transactions to insure accurate inventory and cash drawers daily
- Pick orders for customers and process per established procedures
- Carry customer products to their vehicles
- Bill service clients, check for accurate chemical and contract billing and compliance on service forms
- Address customer problems
- Bid repair jobs and sell equipment
- Answer phones and set appointments
- Any other administrative assignments as directed
Inventory Management
- Place orders for the store and service department
- Receive orders and ensure accurate inventory
- Inventory store at the end of every month and create list of any discrepancies
- Make recommendations for reorders and assess good selling v. slow selling products
Store Stocking, Marketing , and Displays
- Responsible for overall “look” of the store
- Assure store is visibly appealing from all directions
- Change out product based on seasons
Maintain a safe, clean work environment
- Housekeeping of store daily (clean, dust, vacuum, break down boxes and take out trash)
- Restocking of product in the store (following safe product handling and storage practices)
- Communicate timely to owners/managers any area of need, dispute or idea for improving the operation of the service department
RESPONSIBILITIES:
- Putting together purchase orders
- Stellar Customer Service Skills
- Looking up parts
- Answering phone calls
- Setting appointments
- Knowledge/background in pool industry
- Experience in retail
Job Types: Full-time, Commission
Salary: $8.00 to $12.00 /hour
Required experience:
Management: 2 years
Required education: Associate
Required license or certification: Driver